CUSTOMER EXPERIENCE
Reliable pickups.
Responsive service.
24/7 Online Access
Real-Time Driver Tracking
Mobile Friendly
Secure & Encrypted
Your Online Account
Everything You Need, None of the Hassle.
Track Your Driver
See exactly where your driver is on the day of service. Know when your container will be emptied before it happens — no more guessing.
Check Your Service History
Every pickup, every date, every driver — your complete service log is available at a glance. Dispute-proof and always up to date.
Submit Requests Online
Pay Online
See proof of service
Your Account Dashboard
Everything in One Place.
Your account dashboard shows your current services, upcoming pickups, recent invoices, and service history — all on one screen. No spreadsheets, no phone calls, no confusion.
CUSTOMER PORTAL
Manage Your ACCOUNT ONLINE.
Pay Your Bill
View and pay invoices online through our customer portal.
Schedule a Pickup
Request an extra pickup or adjust your service schedule.
View Service History
Check when your container was last serviced and by whom.
View Service Reports
Access your monthly waste and diversion reports.
Report a Missed Pickup
Let us know about a missed service and we’ll dispatch same-day.
Submit a Request
Container swap, schedule change, or service question — do it online.
CONTACT US
Prefer to Talk to a Person?
When you call Top Dog, a real person answers. No phone trees, no voicemail, no waiting on hold
Call Us
Speak directly with a member of our team — no phone trees, no voicemail.
Mon–Fri 7am–5pm
Text Us
Send a text for non-urgent requests, schedule changes, or quick questions.
Mon–Fri 7am–5pm
Email Us
Quickly get our attention about any issue or request.
Response within 1 business dayFAQ
Common Questions.
What do I do if my pickup was missed?
Call or text us at (252) 557-6723 and we’ll dispatch a driver same-day or next business day. You can also report a missed pickup directly through the customer portal.
How do I add or change a container?
Contact your account manager directly or submit a request through the portal. Container changes are typically completed within 48–72 hours.
Can I change my pickup frequency?
Yes — we can adjust your pickup schedule at any time. Submit a request through the portal or call our office and we’ll update your service plan and billing accordingly.
How do I pay my invoice?
We accept check, ACH bank transfer, and credit card. You can pay online through our customer portal, set up auto-pay, or call our billing team.
Where can I check when my dumpster was last serviced?
Log in to the customer portal and navigate to your Service History. Every pickup is logged with the date, time, and driver name.
What's not allowed in my container?
How do I start recycling?
We can add a dedicated recycling container to your service plan — often at no additional cost. Contact us or submit a request through the portal.
PROVEN SERVICE
Hear From Our Satisfied Customers
Ready to Take Control of Your Account?
Log in to the customer portal or call us — whichever you prefer.